Overview
Better Intelligence for Better Experiences
LISTEN UK 2024 is an event focused on the CallMiner customer community, free of charge to attend. An informative, immersive, interactive multi-day experience to elevate our customer’s conversation intelligence capabilities.
This two-day event provides attendees with insight on market developments, CallMiner’s strategic direction, the latest enhancements to the CallMiner platform and an exclusive view into future innovations with AI and beyond.
Throughout the event there will be many opportunities to network in-person with friends, colleagues, partners, industry peers and CallMiner experts and executives.
Learn, Connect, Improve
Now in its 5th year, LISTEN UK has always been about bringing our international customer community together to learn how to deliver better experiences and drive greater business value from customer conversations. The agenda will cover many different topics, including but not limited to:
- Separating the myths and truths surrounding AI and ML
- Drive actionable insights that benefit the entire organisation – from the contact centre to the boardroom
- An exclusive product roadmap session sharing the latest enhancements and upgrades, plus a never-before-seen view into the roadmap for the next 12 months
LISTEN UK Awards
2023 Highlights
Speakers
Hear from some of the most influential companies and thought leaders in the conversation intelligence industry.
Alan Hudson
Britian's Got Talent Magician
Penn & Teller Winner
Asif Mahomed-Hoosen
Lead Interaction Analyst
MiWay Insurance Limited
Merlyn Kulkarni
Sr. Digital Solutions Principal
Alorica IQ
Ken Hughes
Leading Consumer, Shopper Behaviouralist
CX Strategist & Keynote Speaker
Sarah Appleton
Speech Analytics Manager
The Very Group
Alan Hudson
Britian's Got Talent Magician
Penn & Teller Winner
Asif Mahomed-Hoosen
Lead Interaction Analyst
MiWay Insurance Limited
Merlyn Kulkarni
Sr. Digital Solutions Principal
Alorica IQ
Ken Hughes
Leading Consumer, Shopper Behaviouralist
CX Strategist & Keynote Speaker
Sarah Appleton
Speech Analytics Manager
The Very Group
Jason Fletcher
Speech and Interaction Manager
MVF
Katy Camp
Operations Support Manager
Cabot Financial
John Cottrell
MI Manager
Ageas
Paolo Righetti
Founder and CEO
Atombit
Carla Jacinto
Customer Experience Program Manager
Workhuman
Darryl Hohls
Head – Client Interaction & Operational Analytics
Investec
Makbule Gunes
Customer Success Manager
CallMiner
Jeff Gallino
CEO, Founder
CallMiner
Marie-Louise Gaughan
Head of Digital and Customer Experience, EMEA
Alorica IQ
Huzair Essop
Head: Business Process Innovation
MiWay Insurance Limited
Jonathan McWilliams
Complaints Governance & Interventions Manager
British Gas
Nick Mitchell
Chief Revenue Officer
Boost.AI
Ben Harper
Solutions Architect
CallMiner
John Rahaman
Customer Experience Manager
Workhuman
Paul Giggins
Head of Strategy and Performance
Cabot Financial
Ross Hossack
Head of Customer Experience
OneFamily
Luke Ollerhead
Customer Services Insights Manager Customer Care
The Very Group
Andy Rothwell
Principal Consultant
Davies Group
Brian Pluymen
Customer Experience Director
Workhuman
Ryan Foster
Process Excellence Analyst
OneFamily
Tony Minieri
Senior Operations Manager
Cabot Financial
Ashley Keating
Head of Global Events
CallMiner
Lee Mostari
Director of Insights and Analytics
Davies Group
Nick Rowe
Business Analyst Team Lead
CallMiner
Liam Miller
Product Analyst
CallMiner
Bruce McMahon
Chief Product Officer
CallMiner
Frank Sherlock
VP of International
CallMiner
Jonathan “JR” Ranger
Chief Customer Officer
CallMiner
Jacob Mollett
Senior Director, Customer Success
CallMiner
Agenda
Register
Save your place!
You will receive notification of your registration confirmation by email within 48 hours.
Who Attends LISTEN UK?
Roles that attend LISTEN UK
LISTEN UK 2024 is designed with a variety of content and interactive sessions, so attendees can attend sessions that will deliver the greatest value to them. Attendee roles range from CEO/ CIO/ CXO/ CRO, Founder, VP and Directors of CX, QA, Compliance, Contact Centre Operations, to Programme Managers and Quality/ Speech/ Business/ Data Analysts
Organisations that attend LISTEN UK
The CallMiner community includes leading organisations spanning numerous industries including financial services, insurance, collections, retail, energy & utilities, communications, and outsourcing. The use cases range from contact centre efficiency, CX, product experience, employee experience, sales & marketing effectiveness, and many others.
Thank You to Our Partners!
