Overview
Better Intelligence for Better Experiences
LISTEN UK 2024 is an event focused on the CallMiner customer community, free of charge to attend. An informative, immersive, interactive multi-day experience to elevate our customer’s conversation intelligence capabilities.
This two-day event provides attendees with insight on market developments, CallMiner’s strategic direction, the latest enhancements to the CallMiner platform and an exclusive view into future innovations with AI and beyond.
Throughout the event there will be many opportunities to network in-person with friends, colleagues, partners, industry peers and CallMiner experts and executives.
Learn, Connect, Improve
Now in its 5th year, LISTEN UK has always been about bringing our international customer community together to learn how to deliver better experiences and drive greater business value from customer conversations. The agenda will cover many different topics, including but not limited to:
- Separating the myths and truths surrounding AI and ML
- Drive actionable insights that benefit the entire organisation – from the contact centre to the boardroom
- An exclusive product roadmap session sharing the latest enhancements and upgrades, plus a never-before-seen view into the roadmap for the next 12 months
LISTEN UK Awards
2023 Highlights
Speakers
Hear from some of the most influential companies and thought leaders in the conversation intelligence industry.
Ken Hughes
Leading Consumer, Shopper Behaviouralist, CX Strategist & Keynote Speaker
Jason Fletcher
Speech and Interaction Manager
MVF
John Cottrell
MI Manager
Ageas
Katy Camp
Operations Support Manager
Cabot Financial
Jeff Gallino
CEO, Founder
CallMiner
Ken Hughes
Leading Consumer, Shopper Behaviouralist, CX Strategist & Keynote Speaker
Jason Fletcher
Speech and Interaction Manager
MVF
John Cottrell
MI Manager
Ageas
Katy Camp
Operations Support Manager
Cabot Financial
Jeff Gallino
CEO, Founder
CallMiner
Jonathan McWilliams
Complaints Governance & Interventions Manager
British Gas
Sarah Appleton
Speech Analytics Manager
The Very Group
Ben Harper
Solutions Architect
CallMiner
Paul Giggins
Head of Strategy and Performance
Cabot Financial
Ryan Foster
OneFamily
Ashley Keating
Head of Global Events
CallMiner
Ross Hossack
Head of Customer Experience
OneFamily
Alex Robson
Director of Marketing, EMEA
CallMiner
Nick Rowe
Customer Success Director
CallMiner
Eric Williamson
Chief Marketing Officer
CallMiner
Liam Miller
Solutions Analyst
CallMiner
Bruce McMahon
Chief Product Officer
CallMiner
Mark Lockyer
International Sales Director
CallMiner
Frank Sherlock
VP of International
CallMiner
Jonathan “JR” Ranger
Chief Customer Officer
CallMiner
Jacob Mollett
Senior Director, Customer Success
CallMiner
Agenda
Register
Save your place!
You will receive notification of your registration confirmation by email within 48 hours.
Who Attends LISTEN UK?
Roles that attend LISTEN UK
LISTEN UK 2024 is designed with a variety of content and interactive sessions, so attendees can attend sessions that will deliver the greatest value to them. Attendee roles range from CEO/ CIO/ CXO/ CRO, Founder, VP and Directors of CX, QA, Compliance, Contact Centre Operations, to Programme Managers and Quality/ Speech/ Business/ Data Analysts
Organisations that attend LISTEN UK
The CallMiner community includes leading organisations spanning numerous industries including financial services, insurance, collections, retail, energy & utilities, communications, and outsourcing. The use cases range from contact centre efficiency, CX, product experience, employee experience, sales & marketing effectiveness, and many others.
