Ross Hossack

Head of Customer Experience

Ross Hossack has worked in the financial service industry for the last 20 years. Over the last decade he has been specialising in customer experience, developing customer journeys and implementing strategies to enhance overall satisfaction and operational effectiveness. As the Head of Customer Experience, Ross is dedicated to building a culture of excellence and ensuring interactions with OneFamily regularly exceed customer expectations.


3:15 PM - 3:45 PM EST  |  Monday June 3

Unlocking CX Success: Shifting Perspectives for Contact Center Excellence