Carla Jacinto

Customer Experience Program Manager

Carla Jacinto is a seasoned Customer Experience Program Manager with expertise in Quality Assurance, Transformation, and a knack for finding creative solutions.
Past successful programs include transforming communication into a differentiation factor in technical support, and most recently introducing a quality framework that directly focuses on Agent development to improve the Customer Experience.
With many years of experience in the telecommunications industry and now at Workhuman, she has driven high-quality service delivery and spearheaded transformation projects. Her passion lies in enhancing customer experiences, backed by ITIL v3 certification and a commitment to service excellence.


2:50 PM - 3:20 PM EST  |  Tuesday June 4

Customer Experience Lens on Quality