John Rahaman

Customer Experience Manager

John Rahaman is Customer Experience Manager at Workhuman and is a career Business Excellence practitioner with expertise covering operational excellence, digital transformation, and service design.

At Workhuman, John’s role is to deliver the pinnacle of customer experience through leading his team to execute a combination of digital transformation, lean six sigma and quality and learning optimization projects.

John is a firm believer in the Kano model and is passionate about continuously improving the experience for the End-Users of Workhuman’s Social recognition platform.


2:50 PM - 3:20 PM EST  |  Tuesday June 4

Customer Experience Lens on Quality