Asif Mahomed-Hoosen

Lead Interaction Analyst

Asif Mahomed-Hoosen is based in South Africa as MiWay’s Lead Interaction Analyst. Asif focuses on Speech and text analytics, a set of features that uses natural language processing (NLP) to provide an automated analysis of an interaction’s content, to provide insight into customer-agent conversations.


1:20 PM - 1:50 PM EST  |  Tuesday June 4

Doing Right By Customers: Balancing Experience over Efficiency