Huzair Essop

Head: Business Process Innovation

Huzair Essop is Head: Business Process Innovation at MiWay Insurance Limited, based in South Africa.
Huzair has a passion for leading teams to drive digital transformation initiatives and business process innovation that deliver optimized operational efficiency and improved customer journeys.
His experience spans almost two decades in the financial services industry leveraging various technologies including Communication Platforms, Robotic Process Automation and Chatbots, as well as Voice and Text Analytics to deliver valuable business solutions. Huzair holds a Bachelor of Science (BSc) Degree in Informatics and he is currently completing his Post Grad Diploma in Business Administration.


1:20 PM - 1:50 PM EST  |  Tuesday June 4

Doing Right By Customers: Balancing Experience over Efficiency