Jonathan McWilliams

Complaints Governance & Interventions Manager

Jonathan has 30 years of experience working in the Energy industry with British Gas, spending the latter period running an Operational Analytics function. He is an accomplished leader with a passion for team development & innovation and has successfully transformed the use of conversational analytics within his areas of responsibility. Jonathan is based in Scotland where he enjoys spending quality time with his wife and three children. 

Workshop #2

10:05 AM - 10:50 AM EST  |  Tuesday June 4

Maximising Conversation Intelligence: Lessons from British Gas’ CallMiner Journey