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Better Intelligence for Better Experiences

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The Edwardian, Manchester

3rd-4th June 2024

Register now

 

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Better Intelligence for Better Experiences

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The Edwardian, Manchester

3rd-4th June 2024

Register now

 

DAYS TO GO
0+
SESSIONS
0+
USER DRIVEN CONTENT HOURS
0+
ATTENDEES

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Overview

Better Intelligence for Better Experiences

LISTEN UK 2024 is an event focused on the CallMiner customer community, free of charge to attend. An informative, immersive, interactive multi-day experience to elevate our customer’s conversation intelligence capabilities.

This two-day event provides attendees with insight on market developments, CallMiner’s strategic direction, the latest enhancements to the CallMiner platform and an exclusive view into future innovations with AI and beyond.

Throughout the event there will be many opportunities to network in-person with friends, colleagues, partners, industry peers and CallMiner experts and executives.

Learn, Connect, Improve

Now in its 4th year, LISTEN UK has always been about bringing our international customer community together to learn how to deliver better experiences and drive greater business value from customer conversations. The agenda will cover many different topics, including but not limited to:

  • Separating the myths and truths surrounding AI and ML
  • Drive actionable insights that benefit the entire organisation – from the contact centre to the boardroom
  • An exclusive product roadmap session sharing the latest enhancements and upgrades, plus a never-before-seen view into the roadmap for the next 12 months

1st Track:

Executive Track

2nd Track:

Power Users & Program Owners

3rd Track:

Products / AI



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LISTEN UK Awards

LISTEN UK Award Nominations - Now Open!

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For years, the LISTEN UK Awards have been the industry’s hallmark, recognising professionals, partners and customers who have reached the pinnacle of achievement in their use of conversation intelligence to drive value within their organisations. The LISTEN Award Ceremony is a celebration of these achievements.

Winners to be announced live at LISTEN UK on the 3rd of June!

Nominate a Deserving Colleague Here!

Submission Deadline 3rd of May 2024

1st Track:

Executive Track

2nd Track:

Power Users & Program Owners

3rd Track:

Products / AI



2023 Highlights

Check Out Highlights from Last Year's Event!

 

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Speakers

Stay tuned for this year's speaker line up, featuring some of the most influential companies in the conversation intelligence industry.

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Matt Rogers

Speech Analytics Manager

Vanquis Bank

John Cottrell

MI Manager

Ageas

Atiff Mazhar

Operations Speech Analytics Manager

British Gas

Michael Anderson

VP Client Management

Davies Group

Anna Graham

Operational Speech Analyst

British Gas

Matt Rogers

Speech Analytics Manager

Vanquis Bank

John Cottrell

MI Manager

Ageas

Atiff Mazhar

Operations Speech Analytics Manager

British Gas

Michael Anderson

VP Client Management

Davies Group

Anna Graham

Operational Speech Analyst

British Gas

Panos Periorellis

Principal Program Manager, AI Platform

Microsoft

Sean Keane

Director of Consulting Services

Davies Group

Helge Bruflot

Nordic Project Manager, Customer Service

Allente

David Smith

Team Leader

Ageas

Callum Smith

Head of Customer Operations Centre of Excellence

Vanquis Bank

Jerry Haywood

CEO

Boost.ai

Sam Brown

Senior Manager, CX Analytics

Foundever

Henry Iversen

Co-Founder & Chief Commercial Officer

boost.ai

Gareth Tomlinson

Head of Customer Operations Strategy Execution

Vanquis Bank

Craig John

Innovation Director

Davies Group

Sarah Appleton

Speech Analytics Manager

The Very Group

Stephen Shaw

Senior Customer Operations Manager

Vanquis Bank

Paul Whittaker

Planning Manager

Ageas

Luke Ollerhead

Customer Services Insights Manager Customer Care

The Very Group

Alex Robson

Director of Marketing, EMEA

CallMiner

Darren Towler

Senior Analyst

Ageas

Jason Fletcher

Speech and Interaction Manager

MVF

Amanda Hailey

Commercial Sales Operations - Campaign Manager

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Nick Rowe

Customer Success Director

CallMiner

Eric Williamson

Chief Marketing Officer

CallMiner

Liam Miller

Solutions Analyst

CallMiner

Bruce McMahon

Bruce McMahon

Chief Product Officer

CallMiner

Mark Lockyer

International Sales Director

CallMiner

Frank Sherlock

General Manager for International

CallMiner

Jonathan Ranger

Jonathan “JR” Ranger

Chief Customer Officer

CallMiner

Jeff Gallino

CEO, Founder

CallMiner

Jacob Mollett

Senior Director, Customer Success

CallMiner


Full List
Short List


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Speakers

Hear From Some of the Most Influential Companies in the Conversation Analytics Industry

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Matt Rogers

Speech Analytics Manager

Vanquis Bank

John Cottrell

MI Manager

Ageas

Atiff Mazhar

Operations Speech Analytics Manager

British Gas

Michael Anderson

VP Client Management

Davies Group

Anna Graham

Operational Speech Analyst

British Gas

Matt Rogers

Speech Analytics Manager

Vanquis Bank

John Cottrell

MI Manager

Ageas

Atiff Mazhar

Operations Speech Analytics Manager

British Gas

Michael Anderson

VP Client Management

Davies Group

Anna Graham

Operational Speech Analyst

British Gas

Panos Periorellis

Principal Program Manager, AI Platform

Microsoft

Sean Keane

Director of Consulting Services

Davies Group

Helge Bruflot

Nordic Project Manager, Customer Service

Allente

David Smith

Team Leader

Ageas

Callum Smith

Head of Customer Operations Centre of Excellence

Vanquis Bank

Jerry Haywood

CEO

Boost.ai

Sam Brown

Senior Manager, CX Analytics

Foundever

Henry Iversen

Co-Founder & Chief Commercial Officer

boost.ai

Gareth Tomlinson

Head of Customer Operations Strategy Execution

Vanquis Bank

Craig John

Innovation Director

Davies Group

Sarah Appleton

Speech Analytics Manager

The Very Group

Stephen Shaw

Senior Customer Operations Manager

Vanquis Bank

Paul Whittaker

Planning Manager

Ageas

Luke Ollerhead

Customer Services Insights Manager Customer Care

The Very Group

Alex Robson

Director of Marketing, EMEA

CallMiner

Darren Towler

Senior Analyst

Ageas

Jason Fletcher

Speech and Interaction Manager

MVF

Amanda Hailey

Commercial Sales Operations - Campaign Manager

Citation

Nick Rowe

Customer Success Director

CallMiner

Eric Williamson

Chief Marketing Officer

CallMiner

Liam Miller

Solutions Analyst

CallMiner

Bruce McMahon

Bruce McMahon

Chief Product Officer

CallMiner

Mark Lockyer

International Sales Director

CallMiner

Frank Sherlock

General Manager for International

CallMiner

Jonathan Ranger

Jonathan “JR” Ranger

Chief Customer Officer

CallMiner

Jeff Gallino

CEO, Founder

CallMiner

Jacob Mollett

Senior Director, Customer Success

CallMiner


Full List
Short List

DAYS
0+
SESSIONS
0+
USER DRIVEN CONTENT HOURS
0+
ATTENDEES

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Agenda


Agenda to be Launched Soon!

Day 1 - Monday, 3rd June

10:30 AM -
11:30 AM BST


11:30 AM -
11:40 AM BST


Welcome/Opening Address

Frank Sherlock
General Manager for International, CallMiner

11:40 AM -
12:00 PM BST


12:00 PM -
12:45 PM BST


12:45 PM -
1:45 PM BST



Networking Lunch


1:45 PM -
2:45 PM BST


2:45 PM -
3:15 PM BST


3:15 PM -
3:45 PM BST


Sponsored by:

3:45 PM -
4:00 PM BST



Refreshments & Networking


4:00 PM -
4:40 PM BST


4:40 PM -
5:25 PM BST



Refreshments & Networking


5:25 PM -
5:30 PM BST


6:30 PM -
10:00 PM BST


Evening Reception + LISTEN Award Presentation

Frank Sherlock
General Manager for International, CallMiner

Jeff Gallino
CEO, Founder, CallMiner


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What Our Attendees Say

Thank you for holding a 1st class virtual conference. Good selection of top-notch industry speakers. Thanks for making it easy to join, participate and refer back to the conference sessions.


I appreciate that I’ll be able to see the other sessions as you never know what insights they might give! While networking was more challenging virtually, you all should be proud of this conference. You gave it that CallMiner feel virtually!


I was pleasantly surprised at how much I took away from the conference.


I was impressed at how much knowledge and insight I gained as a first-time attendee


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Register

Save your place!

You will receive notification of your registration confirmation by email within 48 hours.

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Who Attends LISTEN UK?


1st Track:

Executive Track

2nd Track:

Power Users & Program Owners

3rd Track:

Products / AI


Roles that attend LISTEN UK

LISTEN UK 2024 is designed with a variety of content and interactive sessions, so attendees can attend sessions that will deliver the greatest value to them. Attendee roles range from CEO/ CIO/ CXO/ CRO, Founder, VP and Directors of CX, QA, Compliance, Contact Centre Operations, to Programme Managers and Quality/ Speech/ Business/ Data Analysts

Organisations that attend LISTEN UK

The CallMiner community includes leading organisations spanning numerous industries including financial services, insurance, collections, retail, energy & utilities, communications, and outsourcing. The use cases range from contact centre efficiency, CX, product experience, employee experience, sales & marketing effectiveness, and many others.


Thank You to Our Partners!

 

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