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Better Intelligence for Better Experiences

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The Edwardian, Manchester

3rd-4th June 2024

Register now

 

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Better Intelligence for Better Experiences

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The Edwardian, Manchester

3rd-4th June 2024

Register now

 

DAYS TO GO
0+
SESSIONS
0+
USER DRIVEN CONTENT HOURS
0+
ATTENDEES

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Overview

Better Intelligence for Better Experiences

LISTEN UK 2024 is an event focused on the CallMiner customer community, free of charge to attend. An informative, immersive, interactive multi-day experience to elevate our customer’s conversation intelligence capabilities.

This two-day event provides attendees with insight on market developments, CallMiner’s strategic direction, the latest enhancements to the CallMiner platform and an exclusive view into future innovations with AI and beyond.

Throughout the event there will be many opportunities to network in-person with friends, colleagues, partners, industry peers and CallMiner experts and executives.

Learn, Connect, Improve

Now in its 5th year, LISTEN UK has always been about bringing our international customer community together to learn how to deliver better experiences and drive greater business value from customer conversations. The agenda will cover many different topics, including but not limited to:

  • Separating the myths and truths surrounding AI and ML
  • Drive actionable insights that benefit the entire organisation – from the contact centre to the boardroom
  • An exclusive product roadmap session sharing the latest enhancements and upgrades, plus a never-before-seen view into the roadmap for the next 12 months

1st Track:

Executive Track

2nd Track:

Power Users & Program Owners

3rd Track:

Products / AI



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LISTEN UK Awards

LISTEN UK Award Nominations - Now Open!

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For years, the LISTEN UK Awards have been the industry’s hallmark, recognising professionals, partners and customers who have reached the pinnacle of achievement in their use of conversation intelligence to drive value within their organisations. The LISTEN Award Ceremony is a celebration of these achievements.

Submissions are now CLOSED.

Winners to be announced live at LISTEN UK on the 3rd of June!

Nominate a Deserving Colleague Here!

1st Track:

Executive Track

2nd Track:

Power Users & Program Owners

3rd Track:

Products / AI



2023 Highlights

Check Out Highlights from Last Year's Event!

 

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Speakers

Hear from some of the most influential companies and thought leaders in the conversation intelligence industry.

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Alan Hudson

Britian's Got Talent Magician

Penn & Teller Winner

Asif Mahomed-Hoosen

Lead Interaction Analyst

MiWay Insurance Limited

Merlyn Kulkarni

Sr. Digital Solutions Principal

Alorica IQ

Ken Hughes

Leading Consumer, Shopper Behaviouralist

CX Strategist & Keynote Speaker

Sarah Appleton

Speech Analytics Manager

The Very Group

Alan Hudson

Britian's Got Talent Magician

Penn & Teller Winner

Asif Mahomed-Hoosen

Lead Interaction Analyst

MiWay Insurance Limited

Merlyn Kulkarni

Sr. Digital Solutions Principal

Alorica IQ

Ken Hughes

Leading Consumer, Shopper Behaviouralist

CX Strategist & Keynote Speaker

Sarah Appleton

Speech Analytics Manager

The Very Group

Jason Fletcher

Speech and Interaction Manager

MVF

Katy Camp

Operations Support Manager

Cabot Financial

John Cottrell

MI Manager

Ageas

Paolo Righetti

Global Executive

AtomBit

Carla Jacinto

Customer Experience Program Manager

Workhuman

Darryl Hohls

Head – Client Interaction & Operational Analytics

Investec

Makbule Gunes

Customer Success Manager

CallMiner

Jeff Gallino

CEO, Founder

CallMiner

Marie-Louise Gaughan

Head of Digital and Customer Experience, EMEA

Alorica IQ

Huzair Essop

Head: Business Process Innovation

MiWay Insurance Limited

Jonathan McWilliams

Complaints Governance & Interventions Manager

British Gas

Nick Mitchell

Chief Revenue Officer

Boost.AI

Ben Harper

Ben Harper

Solutions Architect

CallMiner

John Rahaman

Customer Experience Manager

Workhuman

Paul Giggins

Head of Strategy and Performance

Cabot Financial

Ross Hossack

Head of Customer Experience

OneFamily

Luke Ollerhead

Customer Services Insights Manager Customer Care

The Very Group

Andy Rothwell

Principal Consultant

Davies Group

Brian Pluymen

Customer Experience Director

Workhuman

Ryan Foster

Process Excellence Analyst

OneFamily

Tony Minieri

Senior Operations Manager

Cabot Financial

Ashley Keating

Head of Global Events

CallMiner

Lee Mostari

Director of Insights and Analytics

Davies Group

Nick Rowe

Business Analyst Team Lead

CallMiner

Liam Miller

Product Analyst

CallMiner

Bruce McMahon

Bruce McMahon

Chief Product Officer

CallMiner

Frank Sherlock

VP of International

CallMiner

Jonathan “JR” Ranger

Chief Customer Officer

CallMiner

Jacob Mollett

Senior Director, Customer Success

CallMiner


Full List
Short List


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Speakers

Hear From Some of the Most Influential Companies in the Conversation Analytics Industry

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Alan Hudson

Britian's Got Talent Magician

Penn & Teller Winner

Asif Mahomed-Hoosen

Lead Interaction Analyst

MiWay Insurance Limited

Merlyn Kulkarni

Sr. Digital Solutions Principal

Alorica IQ

Ken Hughes

Leading Consumer, Shopper Behaviouralist

CX Strategist & Keynote Speaker

Sarah Appleton

Speech Analytics Manager

The Very Group

Alan Hudson

Britian's Got Talent Magician

Penn & Teller Winner

Asif Mahomed-Hoosen

Lead Interaction Analyst

MiWay Insurance Limited

Merlyn Kulkarni

Sr. Digital Solutions Principal

Alorica IQ

Ken Hughes

Leading Consumer, Shopper Behaviouralist

CX Strategist & Keynote Speaker

Sarah Appleton

Speech Analytics Manager

The Very Group

Jason Fletcher

Speech and Interaction Manager

MVF

Katy Camp

Operations Support Manager

Cabot Financial

John Cottrell

MI Manager

Ageas

Paolo Righetti

Global Executive

AtomBit

Carla Jacinto

Customer Experience Program Manager

Workhuman

Darryl Hohls

Head – Client Interaction & Operational Analytics

Investec

Makbule Gunes

Customer Success Manager

CallMiner

Jeff Gallino

CEO, Founder

CallMiner

Marie-Louise Gaughan

Head of Digital and Customer Experience, EMEA

Alorica IQ

Huzair Essop

Head: Business Process Innovation

MiWay Insurance Limited

Jonathan McWilliams

Complaints Governance & Interventions Manager

British Gas

Nick Mitchell

Chief Revenue Officer

Boost.AI

Ben Harper

Ben Harper

Solutions Architect

CallMiner

John Rahaman

Customer Experience Manager

Workhuman

Paul Giggins

Head of Strategy and Performance

Cabot Financial

Ross Hossack

Head of Customer Experience

OneFamily

Luke Ollerhead

Customer Services Insights Manager Customer Care

The Very Group

Andy Rothwell

Principal Consultant

Davies Group

Brian Pluymen

Customer Experience Director

Workhuman

Ryan Foster

Process Excellence Analyst

OneFamily

Tony Minieri

Senior Operations Manager

Cabot Financial

Ashley Keating

Head of Global Events

CallMiner

Lee Mostari

Director of Insights and Analytics

Davies Group

Nick Rowe

Business Analyst Team Lead

CallMiner

Liam Miller

Product Analyst

CallMiner

Bruce McMahon

Bruce McMahon

Chief Product Officer

CallMiner

Frank Sherlock

VP of International

CallMiner

Jonathan “JR” Ranger

Chief Customer Officer

CallMiner

Jacob Mollett

Senior Director, Customer Success

CallMiner


Full List
Short List

DAYS
0+
SESSIONS
0+
USER DRIVEN CONTENT HOURS
0+
ATTENDEES

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Agenda


Day 1 - Monday, 3rd June

10:30 AM -
11:30 AM BST


11:30 AM -
11:40 AM BST


11:40 AM -
12:00 PM BST


12:00 PM -
12:45 PM BST


The Blue Dot Consumer: Maximising Depth & Scale of Customer Connection

Ken Hughes
Leading Consumer, Shopper Behaviouralist, CX Strategist & Keynote Speaker

12:45 PM -
1:45 PM BST



Networking Lunch


1:45 PM -
2:45 PM BST


2:45 PM -
3:15 PM BST


Transforming Operations: Unleashing Strategic Insights with Conversation Intelligence

Katy Camp
Operations Support Manager, Cabot Financial

Tony Minieri
Senior Operations Manager, Cabot Financial

3:15 PM -
3:45 PM BST


Unlocking CX Success: Shifting Perspectives for Contact Center Excellence

Ross Hossack
Head of Customer Experience, OneFamily

Ryan Foster
Process Excellence Analyst, OneFamily

3:45 PM -
4:00 PM BST



Refreshments & Networking


4:00 PM -
4:40 PM BST


How Davies Group have Modernised Operations to Excel Business Growth

Lee Mostari
Director of Insights and Analytics, Davies Group

Andy Rothwell
Principal Consultant, Davies Group

4:40 PM -
5:25 PM BST


Data-Driven Conversation Intelligence: Integrating Insights for Customer & Agent Experience

Sarah Appleton
Speech Analytics Manager, The Very Group

Luke Ollerhead
Customer Services Insights Manager Customer Care, The Very Group

Nick Rowe
Business Analyst Team Lead, CallMiner

5:25 PM -
5:30 PM BST


Day 1 Closing Remarks

Frank Sherlock
VP of International, CallMiner

6:30 PM -
10:00 PM BST


Evening Reception + LISTEN UK Award Ceremony

Alan Hudson
Britian's Got Talent Magician, Penn & Teller Winner

Frank Sherlock
VP of International, CallMiner

Jeff Gallino
CEO, Founder, CallMiner


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What Our Attendees Say

Thank you for holding a 1st class virtual conference. Good selection of top-notch industry speakers. Thanks for making it easy to join, participate and refer back to the conference sessions.


I appreciate that I’ll be able to see the other sessions as you never know what insights they might give! While networking was more challenging virtually, you all should be proud of this conference. You gave it that CallMiner feel virtually!


I was pleasantly surprised at how much I took away from the conference.


I was impressed at how much knowledge and insight I gained as a first-time attendee


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Register

Save your place!

You will receive notification of your registration confirmation by email within 48 hours.

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Who Attends LISTEN UK?


1st Track:

Executive Track

2nd Track:

Power Users & Program Owners

3rd Track:

Products / AI


Roles that attend LISTEN UK

LISTEN UK 2024 is designed with a variety of content and interactive sessions, so attendees can attend sessions that will deliver the greatest value to them. Attendee roles range from CEO/ CIO/ CXO/ CRO, Founder, VP and Directors of CX, QA, Compliance, Contact Centre Operations, to Programme Managers and Quality/ Speech/ Business/ Data Analysts

Organisations that attend LISTEN UK

The CallMiner community includes leading organisations spanning numerous industries including financial services, insurance, collections, retail, energy & utilities, communications, and outsourcing. The use cases range from contact centre efficiency, CX, product experience, employee experience, sales & marketing effectiveness, and many others.


Thank You to Our Partners!

 

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