Jacob Mollett

Senior Director, Customer Success

Jake has worked in the UK customer experience software market for 20 years, the last 11 of which have been spent helping international clients to transform their customer journeys with cutting edge SaaS contact centre technology and AI from CallMiner and LivePerson. Jake is passionate about using technology to drive business results for clients by improving their customer journeys so that we can all enjoy better consumer experiences.

Outside work and family life you’ll generally find him running, cycling or playing rugby somewhere in the Southeast of England.


1:20 PM - 1:50 PM EST  |  Tuesday June 4

Doing Right By Customers: Balancing Experience over Efficiency