Merlyn Kulkarni

Sr. Digital Solutions Principal

Merlyn is Alorica IQ’s Senior Digital Solutions Principal, with a strategic focus on constructing analytic solutions for clients. Her recent professional experience includes time at Cognizant & FirstSource Solutions Ltd where she honed her extensive background in Interaction Analytics- Speech/Text mining and Data sciences.

A champion of Customer Experience Analytics, Merlyn ensures enhancement of CSat /NPs scores, automating quality along with enriching agent conversations and identifying coaching needs.The tangible and transformative outcomes Merlyn produces give our clients the Alorica IQ experience.


1:50 PM - 2:30 PM EST  |  Tuesday June 4

Using ‘Voice’ to Strengthen Your Digital Service Strategy