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Merlyn Kulkarni
Sr. Digital Solutions Principal
Merlyn is Alorica IQ’s Senior Digital Solutions Principal, with a strategic focus on constructing analytic solutions for clients. Her recent professional experience includes time at Cognizant & FirstSource Solutions Ltd where she honed her extensive background in Interaction Analytics- Speech/Text mining and Data sciences.
A champion of Customer Experience Analytics, Merlyn ensures enhancement of CSat /NPs scores, automating quality along with enriching agent conversations and identifying coaching needs.The tangible and transformative outcomes Merlyn produces give our clients the Alorica IQ experience.
Session
1:50 PM - 2:30 PM EST | Tuesday June 4