Davies Group has operational centres across the UK, Ireland and the US. Since the deployment of CallMiner in 2019, Davies have implemented over 10 use cases using conversation intelligence that has transformed how the global operational teams use data in their decision making and prioritisation of operational change.

In this session, Lee Mostari, Director of Technology & Data Consulting, and Andy Rothwell, Principal Consultant – Analytics, both of Davies Group will share the journey their teams have been on, as well as best practices and examples of the business benefits achieved as a result of conversation intelligence. Lee and Andy will also share how the organisation will plan for the future.