In our LISTEN UK opening keynote, CEO and Founder of CallMiner, Jeff Gallino, will highlight the increasing importance of understanding customer conversations as a cornerstone to business success. Jeff will introduce the current state of CallMiner’s business and accelerating advances in AI, real-time and true “voice of the customer” as transformative forces for CX and business improvement.

This keynote will illuminate how customers are using CallMiner to do more with less by improving the effectiveness, efficiency and compliance of their contact centres in the face of the ever-evolving business climate.