1:50 PM - 2:30 PM BST | Tuesday June 4
Using ‘Voice’ to Strengthen Your Digital Service Strategy
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Merlyn KulkarniSr. Digital Solutions PrincipalAlorica IQ
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Marie-Louise GaughanHead of Digital and Customer Experience, EMEAAlorica IQ
Session
In this session, you will hear from experts from Alorica IQ focusing on the following:
– Connecting data – struggle & ease
– Methodologies
– People – Experience, knowledge & Validation
– Establishing Truth: Power of Partnership & Trust
– Drawing the Service Blueprint
– Walking the Customer Journey
– Digital Design
– Case studies