1:50 PM - 2:30 PM BST  |  Tuesday June 4

Using ‘Voice’ to Strengthen Your Digital Service Strategy

Merlyn Kulkarni
Sr. Digital Solutions Principal
Alorica IQ

Marie-Louise Gaughan
Head of Digital and Customer Experience, EMEA
Alorica IQ


In this session, you will hear from experts from Alorica IQ focusing on the following:
– Connecting data – struggle & ease
– Methodologies
– People – Experience, knowledge & Validation
– Establishing Truth: Power of Partnership & Trust
– Drawing the Service Blueprint
– Walking the Customer Journey
– Digital Design
– Case studies